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Microsoft launches new AI applications for customer service and sales – TechCrunch

Microsoft launches new AI applications for customer service and sales – TechCrunch Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its highly profitable Dynamics 365 CRM …

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Answering its critics, Google loosens reins on AMP project – TechCrunch

Answering its critics, Google loosens reins on AMP project – TechCrunch Accelerated Mobile Pages, or AMP, has been a controversial project since its debut. The need for the framework has been clear: the payloads of mobile pages can be just insane, what with layers and layers of images, Javascript, ad …

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Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets – TechCrunch

Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets – TechCrunch For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients’ data-sets, is able to provide …

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Why the Pentagon’s $10 billion JEDI deal has cloud companies going nuts – TechCrunch

Why the Pentagon’s $10 billion JEDI deal has cloud companies going nuts – TechCrunch By now you’ve probably heard of the Defense Department’s massive winner-take-all $10 billion cloud contract dubbed the Joint Enterprise Defense Infrastructure (or JEDI for short).Star Wars references aside, this contract is huge, even by government standards.The …

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