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Customer Service

Dialpad gets AI injection with TalkIQ acquisition – TechCrunch

Dialpad gets AI injection with TalkIQ acquisition – TechCrunch Sometimes two companies get along so well together and fit each other so perfectly, they almost have to come together. That’s what happened when Dialpad, a business communications platform whose products include UberConference, started working with TalkIQ. They liked them so …

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Zendesk hits $500 M run rate, launches customer service content management platform – TechCrunch

Over the last several years, Zendesk has been making the transition from a company that caters mostly to small businesses to one with larger enterprise customers — and their revenue reflects that. The company announced it has crossed the $.5 billion annual run rate since its last earning report in …

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Customer service bot startup Agent IQ announces $6.3 million Series A led by Sierra Ventures

If you’ve tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process can sometimes be. Sure, there are basic tasks that can free up a human rep to handle the more difficult matters, but it can be exasperating …

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Coinbase hires a new VP of Operations to lead its customer service effort

Coinbase just announced they’re hiring Tina Bhatnagar as VP of Operations and Technology to lead all operational teams at Coinbase and GDAX. But perhaps most relevant right now is the fact that her responsibilities will include overseeing the fast growing startup’s customer service division. It’s no secret that Coinbase is …

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Twitter launches a new enterprise API to power customer service and chatbots

Twitter’s big news this week is its announcement that it’s now enforcing its new policies around hateful content and abuse, but today the company is rolling out something new for developers, as well: an enterprise-level API providing access to real-time activities like tweets, retweets, likes and follows. The addition of …

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DigitalGenius raises $14.75 million Series A for AI-based customer service solution

When DigitalGenius participated in the TechCrunch Disrupt Battlefield competition in New York City in 2015, there weren’t a lot of companies working on AI and machine learning. Today, it’s become much more commonplace, and the company announced a $14.75 million Series A. Global Founders Capital led the round. MMC Ventures, …

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Salesforce to offer more customized AI with myEinstein

It’s been just over a year since Salesforce introduced Einstein, a set of artificial intelligence technologies that are designed to underlie and enhance the Salesforce product set. Today, at Dreamforce, the company’s enormous customer conference taking place this week in San Francisco, it announced myEinstein, a package of tools designed to …

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