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Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets – TechCrunch

Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets – TechCrunch For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion engine that, once trained on clients’ data-sets, is able to provide …

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Twilio’s contact center products just got more analytical with Ytica acquisition – TechCrunch

Twilio’s contact center products just got more analytical with Ytica acquisition – TechCrunch Twilio, a company best known for supplying a communications APIs for developers has a product called Twilio Flex for building sophisticated customer service applications on top of Twilio’s APIs. Today, it announced it was acquiring Ytica (pronounced …

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Zendesk expands into CRM with Base acquisition – TechCrunch

Zendesk expands into CRM with Base acquisition – TechCrunch Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. …

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Apple’s Business Chat signs up five more brands, more tech platforms – TechCrunch

Apple’s Business Chat signs up five more brands, more tech platforms – TechCrunch Apple Business Chat, Apple’s new platform for allowing companies and brands to communicate with customers over iMessage, is expanding. In addition to Dish becoming the first TV provider to support Business Chat, Apple says it has also …

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Cogito scores $37M as AI-driven sentiment analysis biz grows – TechCrunch

Cogito scores $37M as AI-driven sentiment analysis biz grows – TechCrunch Cogito announced a $37 million Series C investment today led by Goldman Sachs Growth Equity. Previous investors Salesforce Ventures and OpenView also chipped in. Mark Midle of Goldman Sachs’ Merchant Banking Division, has joined Cogito’s Board of Directors The company …

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Dish is the first TV provider to offer support for Apple’s Business Chat – TechCrunch

Dish is the first TV provider to offer support for Apple’s Business Chat – TechCrunch Dish today announced it’s becoming the first TV provider to offer customer support over Apple’s Business Chat. Launched earlier this year, Business Chat allows companies to communicate with their customers over iMessage in order to …

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Dialpad gets AI injection with TalkIQ acquisition – TechCrunch

Dialpad gets AI injection with TalkIQ acquisition – TechCrunch Sometimes two companies get along so well together and fit each other so perfectly, they almost have to come together. That’s what happened when Dialpad, a business communications platform whose products include UberConference, started working with TalkIQ. They liked them so …

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Zendesk hits $500 M run rate, launches customer service content management platform – TechCrunch

Over the last several years, Zendesk has been making the transition from a company that caters mostly to small businesses to one with larger enterprise customers — and their revenue reflects that. The company announced it has crossed the $.5 billion annual run rate since its last earning report in …

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Customer service bot startup Agent IQ announces $6.3 million Series A led by Sierra Ventures

If you’ve tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process can sometimes be. Sure, there are basic tasks that can free up a human rep to handle the more difficult matters, but it can be exasperating …

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