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Microsoft launches new AI applications for customer service and sales – TechCrunch

Microsoft launches new AI applications for customer service and sales – TechCrunch Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its highly profitable Dynamics 365 CRM …

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Zendesk expands into CRM with Base acquisition – TechCrunch

Zendesk expands into CRM with Base acquisition – TechCrunch Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. …

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Arm acquires data management service Treasure Data to bolster its IoT platform – TechCrunch

Arm acquires data management service Treasure Data to bolster its IoT platform – TechCrunch Arm, the semiconductor firm you probably still remember as ARM, today announced that it has acquired Treasure Data, a data management platform for large enterprise customers. The companies didn’t announce the financial details of the transaction, …

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Square now lets developers use its Reader to build custom checkout experiences – TechCrunch

Square now lets developers use its Reader to build custom checkout experiences – TechCrunch Square, the company you know from your favorite coffee shop’s checkout counter, is opening up its Reader hardware to developers. Using the new Square Reader SDK, developer swill be able to build their own custom checkout …

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What every startup founder should know about exits – TechCrunch

What every startup founder should know about exits – TechCrunch Benjamin Joffe Contributor Benjamin Joffe is a partner at HAX. More posts by this contributor 70 years of VC innovation 2017 crowdfunding guide The dream of a startup founder can often be summarized by the following, well-intentioned, and mostly delusional …

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Freshworks raises $100M – TechCrunch

Freshworks raises $100M – TechCrunch Freshworks, a company that offers a variety of business software tools ranging from IT management to CRM for sales and customer support software, today announced that it has raised a $100 million funding round co-led by Sequoia and Accel Partners, with participation from CaptialG. The …

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The brains behind one of marketing’s biggest hits are out to reshape the industry again… with direct mail – TechCrunch

The brains behind one of marketing’s biggest hits are out to reshape the industry again… with direct mail – TechCrunch Postie, a new Los Angeles-based startup, has a vision for the future of advertising and marketing — and it’s direct mail. Founded by some of the men responsible for the …

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Tact $27 M Series C attracts Amazon, Microsoft and Salesforce – TechCrunch

Tact $27 M Series C attracts Amazon, Microsoft and Salesforce – TechCrunch It’s not often you can get three cloud giants like Amazon, Microsoft and Salesforce to agree on much of anything, but today they were all part of a $27 million Series C investment in Tact.AI, a startup that …

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After twenty years of Salesforce, what Marc Benioff got right and wrong about the cloud – TechCrunch

After twenty years of Salesforce, what Marc Benioff got right and wrong about the cloud – TechCrunch As we enter the 20th year of Salesforce, there’s an interesting opportunity to reflect back on the change that Marc Benioff created with the software-as-a-service (SaaS) model for enterprise software with his launch …

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